Many employers struggle to gather information during witness
interviews in investigations. Many employees for a variety of reasons
are reluctant to be involved and can be less than forthcoming. Friends
of employees and those accused of an offense are often downright angry
and vengeful. In investigations, to meet its employer obligations, it's
crucial that interviews are structured to capture and gather all
available accurate information, notwithstanding employee emotions that
are often running high.
This webinar will help investigators move through what often seems an
investigatory maze. Some investigators, unable to gather information,
turn to body language to make determinations of credibility. Not only
can that approach be fraught with indefensible and challengeable
findings, TV shows while entertaining, are not good training for
interpreting body language. This webinar will cover ways to assess body
language while combining with the facts as presented.
Investigations by their very nature tend to leave at the least some
employee relations damage amongst employees. It's important that an
employer learn how to take steps to avoid retaliatory behavior towards
individuals involved in investigations or making complaints.
Additionally there are steps an employer can take to minimize the
inevitable gossip and side taking that disrupts business.
Why should you attend: The assigned investigator in
many workplaces is often an already overburdened employee to whom
another time consuming project is now assigned, often to their dismay.
This investigator may have had little to no training in how to perform
investigations. Or they may have had training in the process of
investigatory mechanics but never actually performed an investigation.
In theory, investigatory interviewing sounds easy but in reality, it's
Areas Covered in the Session:
Who Will Benefit:
- When are employees entitled to representation during an investigation?
- How to prepare and what to do before an interview.
- Organizing your interview so you can ask good questions.
- Strategies for the reluctant witness.
- The angry "hothead". Dangerous or something else?
- What about tape-recording: Is it a good idea?
- Body language: Can you tell if a witness is giving false or skewed testimony? Developing behavioral baselines.
- Considering cultural diversity.
- The note taker and their role.
- Taking notes and pacing the interview.
- Starting and ending your interview.
- Educating all parties about retaliation.
- What about witnesses that are not your employee? Tips for customer complaints and joint employment interviews.
- Anyone who has to do investigations, fact findings, or solve employee relations problems and disputes
- Plant Managers
- Front Line Managers
- HR Managers
- Branch Managers
- Those with Employee Relations positions
MBA, MS, SPHR, SPHR-CA is the
President of her own HR Consulting firm. She has over 15 years human
resource and training experience in a variety of professional fields,
including retail, distribution, architectural, engineering, consulting,
manufacturing (union), public sector and both profit and non-profit
Event link : http://www.trainhr.com/control/w_product/~product_id=701708LIVE/?channel=mailer&camp=webinar&AdGroup=ezevent_may_2017_SEO
NetZealous LLC, DBA TrainHR