How are Employee Engagement and Customer Satisfaction Measured

Wednesday, May 10, 2017 at 10:00AM - 1:00PM
Fremont, CA

Event Details

This session will focus on the connection between Employee Engagement and Customer Satisfaction. There is a distinct connection and it can be measured. We will define Employee Engagement and will also define Customer Satisfaction. Companies should have a strong focus on Employee Engagement, not only to improve Customer Satisfaction, but also to improve their employee retention.

Objectives Of The Presentation
  • What aspects of the work environment have the greatest impact on customer experiences?
  • If organizations better engage and enable their employees, how quickly can they expect to see gains in customer satisfaction and sales?
  • To what extent do more positive customer outcomes also reinforce employee engagement levels?
Why Should you Attend
Employee Engagement has had a lot of discussion in recent years and it flows forward from previously being called Employee Satisfaction. It measures employee 'commitment' over and above 'satisfaction'. It focuses on loyalty and commitment to the organization. In many organizations, their staff is their only asset. Many studies support the alignment of Employee Engagement and profits, employee retention, absenteeism and turnover, sales and customer satisfaction.

Areas Covered
  • Understand Employee Engagement and how it is measured
  • Understand Customer Satisfaction and how it is measured
  • Understand the connection between Employee Engagement and Customer Satisfaction
  • Ways to improve Employee Engagement
  • Learn lessons from high performing companies and their approaches to Employee Engagement
  • Identify implications for Employee Engagement and their customer base
Who will Benefit
  • Senior Management
  • Sales Managers
  • HR Managers
  • Line Manager & Senior Leaders.

For Registration


Note: Use Promo code WE3PL and get 10% off on registration (Valid till MAY 31st 2017)

Organization Details

Online Compliance Panel (OCP) creates and delivers comprehensive industry relevant training sessions. These sessions are simple, interactive and cost effective. We are a predominantly web based information exchange forum. Live interactions on compliance training make the process holistic and effective. OCP largely emphasizes in offering regulatory compliance training to compliance professionals on varied topics. These primarily include risk management, quality management, corporate compliance and other regulatory compliances. Some of our primary areas of focus include advancement and updates in regulatory compliance, best practices and market trends.

We strive to incorporate high standards in developing a culture facilitating exchange of ideas resulting in functional excellence. OCP believes in nurturing ideas and thought processes through innovative e-learning methodologies. Our products and services are designed to offer customized solutions to industry and market. We bridge the gap between experience and knowledge thus delivering original and creative content.

Our objectives of employing interactive mediums ensure effective communication and mutual exchange of ideas. OCP closely follows best practices and regulatory trends in the global compliance scenario. We also observe and communicate trends witnessed in FDA, ISO regulations, process and design validation. All updates and additions to important laws can be accessed by our customers in real time.

Our mission is to empower compliance professionals through effective online training sessions. Our world class training methodologies stem from comprehensive understanding of client requirements. The content conforming to FDA and ISO standards is developed by well qualified and experienced industry leaders. Our offerings will exceed expectations and add value to your investment.

The content in various categories such as medical devices, pharmaceuticals and biotechnology will raise the bar in terms of quality already on offer .We hope to contribute to the creation of responsible organizations creating benchmarks in quality, integrity and transparency.

Online Event
38780 Tyson Lane, Apt 210
Fremont, CA 94536

Starts May 10, 2017 at 10:00AM - 1:00PM

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Contact Information

Organization: Online Compliance Panel LLC

Event Contact: OCP Panel

Phone: 15108575896