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How are Employee Engagement and Customer Satisfaction Measured

Wednesday, May 10, 2017 at 10:00AM - 1:00PM

Online Event

  • May 2017

    10 Wed

    10:00AM

  • May 2017

    10 Wed

    1:00PM

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How are Employee Engagement and Customer Satisfaction Measured

Wednesday, May 10, 2017 at 10:00AM - 1:00PM

Fremont, CA

No tickets available

Description
This session will focus on the connection between Employee Engagement and Customer Satisfaction. There is a distinct connection and it can be measured. We will define Employee Engagement and will also define Customer Satisfaction. Companies should have a strong focus on Employee Engagement, not only to improve Customer Satisfaction, but also to improve their employee retention.

Objectives Of The Presentation
  • What aspects of the work environment have the greatest impact on customer experiences?
  • If organizations better engage and enable their employees, how quickly can they expect to see gains in customer satisfaction and sales?
  • To what extent do more positive customer outcomes also reinforce employee engagement levels?
Why Should you Attend
Employee Engagement has had a lot of discussion in recent years and it flows forward from previously being called Employee Satisfaction. It measures employee 'commitment' over and above 'satisfaction'. It focuses on loyalty and commitment to the organization. In many organizations, their staff is their only asset. Many studies support the alignment of Employee Engagement and profits, employee retention, absenteeism and turnover, sales and customer satisfaction.

Areas Covered
  • Understand Employee Engagement and how it is measured
  • Understand Customer Satisfaction and how it is measured
  • Understand the connection between Employee Engagement and Customer Satisfaction
  • Ways to improve Employee Engagement
  • Learn lessons from high performing companies and their approaches to Employee Engagement
  • Identify implications for Employee Engagement and their customer base
Who will Benefit
  • Senior Management
  • Sales Managers
  • HR Managers
  • Line Manager & Senior Leaders.

For Registration

http://onlinecompliancepanel.com/webinar/EMPLOYEE-ENGAGEMENT-CUSTOMER-508399/MAY-2017-ES-EZEVENT


Note: Use Promo code WE3PL and get 10% off on registration (Valid till MAY 31st 2017)

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