Best Practices in Complaint Management - By AtoZ Compliance

Friday, Apr 28, 2017 at 1:00PM - 2:00PM
New Hyde Park, NY

Event Details

Key Take Away:

This complaint management webinar will include the requirements for defining, documenting, and implementing a customer complaint handling system, including the customer complaints procedure for complaint review, investigation, and corrective action, as well as the ISO-specific implications.


This webinar will discuss the best way to document customer feedback management, what constitutes a customer service complaint, and what do with "non-complaint" feedback. Also, contained will be a suggested method on including complaint trending into your firm's CAPA program.

Additionally, the application of risk management to handling customer complaint system will be reviewed, and a specific risk management system explained.

Why Should You Attend:

This webinar contains a streamlined review of the regulations, allowing the clear majority of time to be spent on a detailed focus on critical process requirements for compliance with the regulations.

The speaker will also call from his 30+ years of experience in this area to put forth recommendations for methods of documentation that are straightforward and compliant.

Among these recommendations are contents of complaint records, root cause investigations, and corrective actions.

Equally critical to compliance is communication; this webinar reviews the appropriate types of complaint data to include depending upon your audience and/or the type of meeting – it’s critical to understand what executive management wants to see vs. what your weekly/monthly Compliant Committee needs to see.

This webinar also covers the application of risk management principles to complaint investigation.

For more information, please visit : http://bit.ly/2mqMFRj
Email: support@atozcompliance.com 
Toll Free: +1- 844-414-1400
Tel: +1-516-900-5509

Organization Details

AtoZ Compliance; is an online compliance webinar training organization based in New Hyde Park, New York. We provide diverse range of quality webinar training programs to all the major segments of industries.

Our compliance webinar training programs are designed to meet the changing compliance requirements and we have been successful in conducting high quality training programs to professionals from Fortune 500 to large and medium organizations.

We cater to all major industries where FDA regulations and compliance adherence has been extremely critical in the business decision making process. Our compliance webinar training programs focuses on industries such as Life Sciences, Food and Chemicals,Human Resources, Banking and Financial Services,Healthcare and varied other Cross Industry streams.

We take extreme care in selecting the topics which are highly relevant to all the industries and are capable of meeting the demands of the complex compliance environment. Our great pool of experienced speakers ensures that your business is up to date with the most relevant and accurate compliance information.

At AtoZ Compliance, we focus on our core values - quality, expertise, and customer experience which are the foundation of our business. We believe that our compliance webinar training programs based on our value system can help you grow and succeed in your business.

AtoZ Compliance. 2754 80th Avenue
New Hyde Park, NY 11040

Starts April 28, 2017 at 1:00PM - 2:00PM

Add to my calendar  

Contact Information

Organization: AtoZ Compliance

Event Contact: AtoZ Compliance

Phone: +1-516-900-5509

Organization Web Site: